Oracle/PLSQL - Problem/Incident Management x3 (12894) in Prescott, Arizona For Sale

ESSENTIAL DUTIES/RESPONSIBILITIES:
- Will be working on the projects
- Drive root-cause analysis of Problems, and shepherd their resolution through the software development lifecycle
- Prepares written test plans and documents test results
- Coordinate support with various IT teams (Dev, QA, and Vendors) to drive the resolution of reported problems
- Follow the Problem Management process for ticket resolution and enforce it with other teams
- Write executive summaries of high priority issues for senior management
- Manage regular meetings with business and IT stakeholders to prioritize and resolve important problems
- Evaluate scheduled application and environment changes for associated risks, and advocate mitigations to such risks
- Identify common themes in reported production issues
- Support critical go-live activities for various projects
- Provide periodic on-call support
- Occasional travel to other company sites
EXPERIENCE/QUALIFICATIONS:
- 5+ years of IT experience preferably in a consulting, business analysis, application development, operations, or testing capacity in large IT enterprise application environments
- Company has adopted a modified ITIL V3 standard for IT processes, and familiarity with the standard is a plus
- Experience with Software development lifecycle methodologies, quality assurance and software testing, business requirement definition, systems analysis and design, and familiarity with SCRUM and AGILE methodologies is a plus
- Ability to drive root-cause analysis of problems, and drive resolution through the SDLC process
- Ability to demonstrate a mastery of integrated IT systems
- Ability to lead and mentor the team when needed
- Excellent written and verbal communication ability
- Excellent critical thinking and logical problem-solving skills
- Ability to quickly understand highly integrated technical systems, including real time and batch integration/processing
- Ability to work independently with little to no direct supervision
- Must be a self-starter and detailed oriented.
- Strong customer service skills
- Strong knowledge and experience with pl sql/oracle and t-sql /sql server experience preferred.
- Experience with: Software development lifecycle methodologies, quality assurance and software testing, requirements definition, systems analysis and design and root cause analysis and continuous improvement.
- MS Office skills are essential
IDEAL QUALIFICATIONS:
- Bachelor’s or masters degree in Computer Science, MIS, engineering, or a scientific field
Click here to apply.